Track Vending Trends & Capture QR Code Customer Feedback with Tonitrus AI

VM2D Solutions Group started with four regular guys, a beat-up truck, and six vending machines we stocked, cleaned, and restocked ourselves. Like most new operators, we learned the hard way—machine jams, stale chips, missed deliveries, and plenty of long nights. Every stop taught us something new.

But the biggest lesson? Most customers never tell you what they’re really thinking.

Unless a machine’s totally broken, you rarely hear the vending customer feedback that actually matters—those small, fixable issues that quietly hurt your sales. That’s when we started experimenting with a simple QR code customer feedback tag on the front of each machine, just hoping someone might scan it and tell us what went wrong. That small idea became Tonitrus.ai.

Today, Tonitrus is a complete feedback and sentiment tool built specifically for vending and micro market operators. It makes it easy for customers to leave feedback in seconds—no app, no account—and turns that feedback into clear, actionable insights delivered right to your inbox.

And now with our exclusive VendTrend reports, we’re going a step further: helping operators not just fix problems, but get ahead of them—stocking smarter, spotting emerging vending trends early, and driving more repeat purchases.

We built Tonitrus because we needed it ourselves. Now, we’re proud to share it with the entire vending community—from first-time operators to multi-route pros.

Tonitrus AI is here to help you grow smarter, one machine at a time.